Sindh Ombudsman calls for swift disposal of pending complaints

Karachi - Sindh's Ombudsman, Muhammad Sohail Rajput, has urged for rapid resolution of pending public complaints, enhancement of regional office performance and diligent implementation of the institution's rulings. He identified enforcing certain decisions as a major hurdle. Rajput chaired a monthly departmental meeting to evaluate the overall institution performance, comparing complaints registered in October 2026 with those from the same period last year.

He provided an update on his recent trips to Jamshoro, Hyderabad, Mirpurkhas and Sanghar, pointing out administrative flaws and staff shortages in certain regional offices. He highlighted the necessity to tackle these issues, improve record accuracy, maintenance and security. Rajput instructed advisers to visit a regional office monthly to evaluate staffing needs and performance, and called for immediate actions to resolve long-standing complaints.

He expressed worry over some of the Provincial Ombudsman's decisions not being implemented, suggesting legislation to ensure effective enforcement of the institution's rulings. He also directed officials to give priority to complaints related to education, drinking water and healthcare, deeming them of public concern. Even if a complainant rescinded a complaint pertaining to education, healthcare or access to clean drinking water, Rajput stated that the underlying issue should be addressed through suo motu action to protect the wider public interest.

The meeting was attended by Secretary Syed Junaid Ahmed, Director General Naseemuddin Mirani, the Registrar, advisers and other senior officers.