Sheikh Hazza reviews Abu Dhabi's AI-powered TAMM services platform
His Highness Sheikh Hazza bin Zayed Al Nahyan, Ruler’s Representative in Al Ain Region, was briefed on the latest developments, features and evolution of the unified government services platform (TAMM), which has become a global model for using AI to enhance customer experience and save time and effort for all members of the community. His Highness reviewed work by TAMM Factory, where teams from…
His Highness Sheikh Hazza bin Zayed Al Nahyan, the Ruler’s Representative in the Al Ain Region, was given an update on the Abu Dhabi government services platform known as TAMM during his recent visit to the TAMM Factory. TAMM, which has garnered global recognition for its AI-driven approach, currently manages over 1,200 services from more than 49 partners and serves 4.9 million users with a 94.5% satisfaction rate.
The platform processes an impressive 18 million transactions annually and manages 96% of service requests without human assistance, primarily through its AI Assistant. Sheikh Hazza praised TAMM as a testament to Abu Dhabi's commitment to prioritizing people's time and comfort through technological advancements. He emphasized the importance of further developing proactive services and leveraging AI to enhance accessibility across all regions of the emirate.
The Chairman of the Department of Government Enablement – Abu Dhabi, His Excellency Ahmed Tamim Hisham Al Kuttab, expressed pride in receiving His Highness and noted that the visit serves as a significant motivation for the TAMM Factory teams to continue their efforts and maintain Abu Dhabi's leadership in AI-native government services.
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