PCC Resolves 16,237 Complaints in Enugu in Nine Months

The Public Complaints Commission (PCC) in Enugu State has successfully resolved a staggering 16,237 complaints within the first nine months of 2026, out of the 45,721 cases received during the same period. Federal Commissioner Edith Okoli presented these figures during a press conference marking the commission's 51st anniversary in Nigeria on Friday.

Speaking at the event, Okoli emphasized the commission's role as Nigeria's Ombudsman, stating that it serves as a vital avenue for citizens to seek redress against perceived injustices perpetrated by government institutions, public officials, and private organizations. The majority of the complaints, totaling 29,484, are still under investigation.

The issues encompass a wide range of concerns, including the non-payment of salaries, pensions, and gratuities, wrongful dismissals, land disputes, landlord-tenant disagreements, unpaid entitlements, abuse of office, and various forms of administrative injustices.

Okoli highlighted the commission's accomplishments in Enugu State, particularly in recovering unpaid salaries, pensions, and gratuities for numerous complainants, as well as the reinstatement and resolution of wrongful dismissal cases. Additionally, the commission facilitated peaceful settlements of land and family disputes through mediation, intervened in cases of abuse of office and denial of rights, and witnessed improved responses from government agencies to its investigations.

The PCC's efforts have proven instrumental in helping many aggrieved individuals obtain redress without the need for lengthy and costly court proceedings. In a bid to raise awareness, the commission has also conducted public enlightenment campaigns in markets, schools, and communities, educating residents about their rights and the avenues available for seeking redress.