Grab to cut Vietnam driver fees, pay compensation after competition watchdog’s review
The maximum combined platform and app usage fees will be cut to 32%, from as much as 40.6% before
Vietnam's competition watchdog has reviewed Grab's driver fees and ordered the ride-hailing company to cut its maximum combined platform and app usage fees to 32% from up to 40.6%. The company will also pay about 3.9 billion dong (US$151,854) in compensation to affected drivers for excessive deductions. Grab will reimburse drivers for fees exceeding 35% of their revenue share since 2024, affecting around 0.13% of rides.
The changes come after drivers complained about declining fares and high operating costs, leading some to call for a boycott. In addition to the refunds, Grab is proposing a package of incentives worth 2.95 trillion dong, including driver bonuses and operational cost support for the fourth quarter.
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