‘Deliverymen should be more careful’: SG woman receives two broken tonic bottles from Shopee
SINGAPORE: A 52-year-old woman was left disappointed after two of the six tonic bottles she ordered online arrived broken, with liquid leaking from the package. The woman had bought two sets of three tonic bottles during an online sale. Each set was originally priced at S$167, but one was discounted to S$110.80 at checkout. She said she purchased one set at its original price and the other at the…
A 52-year-old woman in Singapore was dismayed when two of six tonic bottles she ordered online arrived shattered, with liquid leaking from the package. She had purchased two sets of three bottles during an online sale, with each set originally priced at S$167, though one was discounted to S$110.80. She paid a total of S$277.80, one set at full price and the other at the discounted rate.
Upon receiving the package a few days later, she discovered that two bottles had broken open, their contents spilling onto the floor. The woman expressed her disappointment to Lianhe Zaobao, stating that the area around the package was wet and had a pungent odor. She attempted to contact the deliveryman but was unsuccessful, and when she reached out to the online platform and the seller, she learned the seller was working with a third-party delivery service, making the platform not responsible for the damages.
The platform offered her a partial refund, refund for the broken bottles, or a full refund if she returned the undamaged bottle. Shopee, the online platform, provided a full refund without requiring the third undamaged bottle. Additionally, the platform is working with its delivery partners to improve how fragile packages are handled.
Written by urgent.news from The Independent Singapore's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
