BMO Turns to Agentic AI to Resolve Card Issues
BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist clients who contact BMO’s Virtual Connect contact […] The post BMO Turns to Agentic AI to Resolve…
We haven't written up this one. PYMNTS has the full story — the link below goes straight to it.
