Janil Puthucheary says some BCRS refund failures are due to users being unfamiliar, over 95% of transactions refunded on the spot
Unsuccessful refunds can now be processed within 10 working days, down from 13 previously.
As of October 2026, over 95% of transactions at Beverage Container Return Scheme (BCRS) reverse vending machines were refunded immediately, according to Senior Minister of State for Sustainability and the Environment Janil Puthucheary. Puthucheary made these remarks in Parliament on November 4 while responding to questions from MP Lee Hong Chuang about unsuccessful refunds at reverse vending machines and measures to improve the refund process.
The scheme operator BCRS Ltd has been progressively rolling out a digital refund portal since October 1 to streamline the processing of unsuccessful refunds. This new process allows users to submit their personal details and request a manual refund through a pre-filled online form accessible via a QR code. Refunds are now expected to be made within 10 working days, down from 13 working days previously.
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