How Pine Labs is building for the agent economy: CTO Sanjeev Kumar on trust, control and execution

Pine Labs, an AI-driven tech company, is pioneering the "agent economy" by creating a secure and accountable environment for AI agents to operate within various business contexts, from banking to small commerce. At the company's product showcase at TechSparks 2026, CTO Sanjeev Kumar highlighted the importance of trust and control in AI agents, stating, "We have tried to make AI a first-class citizen in our ecosystem."

To address concerns around agent trustworthiness, Pine Labs introduced Grantex, an Open Authorization 2.0 specifically designed for AI agents. This system assigns each agent defined permissions, an expiry date, and a record of the human who authorized its creation. If an agent attempts an unauthorized action, such as sending an email, the system can block the action and revoke the relevant permissions, including any child agents. A tamper-proof, hash-chain audit trail records all actions taken by the agent.

One of Pine Labs' most notable applications of this technology is its compliance and resolution agent, Cora. This AI agent handles cyber fraud complaints, from intake to closure, significantly reducing resolution times. Where the typical turnaround used to be three to five days, Cora has been able to close complaints on the same day. Additionally, Cora records detailed audit trails of its actions, including validation, transaction lookups, settlement checks, and team notifications.

Recognizing the potential for third-party developers to build applications on their platform, Pine Labs has opened its platform to developers and merchant partners. The AgenticOrg platform facilitates this, providing developers the ability to create skill files, connect tools, and define tasks in plain English. The AgenticOrg also offers visibility into agents, confidence scores, and audit trails via Grantex, making it easier for third-party developers to build applications for merchants and banks using Pine Labs' infrastructure.

In addition to compliance and resolution, Pine Labs has developed an ads agent to assist small businesses with ad campaigns. This AI-powered agent connects to a merchant's Google Ads account, researches local demand and competitors, and generates ad copy for various platforms. The entire process can be set up in just two minutes, with campaign performance and lead routing available through the same interface.

By combining infrastructure to govern AI agents with practical applications for commerce, Pine Labs aims to make autonomous AI a reliable and integral part of various business operations.