Amazon to Equip 5K Delivery Drivers With Smart Glasses

Amazon is set to deploy 5,000 smart glasses to its delivery drivers this year, with plans to expand the rollout to over 20,000 by the end of 2027. These futuristic eyewear devices will serve as a real-time interface, providing navigation, package details and customer instructions directly to the drivers' line of sight. Upon parking their vans, a driver will see a small display on the inside of their smart glasses, which will automatically activate to show the number of packages associated with a particular stop.

As the driver unloads each package, the glasses will confirm its removal using a barcode on the label.

While navigating to the delivery address, the glasses will display pertinent information like gate codes, access instructions or preferred drop-off spots. The technology will also alert drivers to potential issues such as the presence of a pet or unexpected changes to the delivery location. Since 2025, more than 300 Amazon delivery service partners have been piloting the smart glasses, providing invaluable feedback that has led to hundreds of software and hardware improvements.

Amazon assures that the privacy of its drivers and customers is paramount, stating that third parties will never process or review images captured by the glasses. The devices are entirely optional for all drivers, and feature a dedicated privacy switch that can be activated to deactivate the camera at the driver's discretion.