AI used by 85 per cent of UAE workers but they worry it will take their jobs

A recent report reveals that 85% of employees in the UAE utilize artificial intelligence in their work, surpassing rates in North America (72%) and Europe (66%). However, 67% of UAE workers express concern over AI potentially replacing their jobs. Despite this, a notable 42% prefer AI colleagues or managers over human ones, highlighting the technology's growing influence in the workplace.

The findings are part of the "300,000 voices – UAE Edition," which explores how individuals in the country view work, health, finances, and technology. The survey included 5,285 participants over five years, with an additional 503-person survey in April 2026.

The report underscores that while AI is widely used at work, many employers lack clarity on their broader AI strategy. Only 26% of executives and 6% of front-line employees confirmed their company had explained a clear AI vision and kept staff informed about progress. To address concerns about job security, Mona Hammami, partner and head of the UAE at Oliver Wyman, suggests that employers should clarify how AI will affect roles, the necessary skills, and employee support.

Ms Hammami believes the perceived job loss concerns are more perception than reality, emphasizing AI's potential to create positive change and new jobs, akin to the industrial revolution and the internet.

AI usage among UAE employees is notably high, with nearly half using it daily, compared to 21% globally. Over 60% employ AI at least three times a week, reporting improved productivity and some benefits in work-life balance. Employees primarily learn AI skills through practice, informal sharing, and integrating it into routines without formal guidance. However, only 29% of non-managerial staff believe their organization is ready to adopt AI at scale.

The report also identifies a divide between job satisfaction and feeling fulfilled. While 75% of UAE employees are generally satisfied with their jobs, only 25% feel fulfilled. Additionally, 23% find their pay satisfactory, and 26% have a good work-life balance. Health-related decisions increasingly involve AI, with 80% of UAE respondents using it for healthcare purposes, including finding providers and researching care options.

This group is less likely to consult a primary care doctor first, with 27% doing so compared to 38% of non-users. They are also more inclined to seek medical information online and from health influencers.

Income levels influence health behaviors, with higher-income earners exercising more (66% vs. 49%) and using therapy more frequently (37% vs. 24%). Higher-income respondents are more optimistic about economic conditions, with 50% expecting improvements in six months, compared to 34% of lower earners. However, 27% of lower earners anticipate worsening conditions, compared to 11% of higher earners.

Despite regional uncertainties, 40% of lower-income respondents believe they need to earn to feel successful, while 30% of higher earners feel the same. Overall, 62% of respondents remain optimistic about their ability to afford daily purchases, find employment if needed, and enhance their personal finances.