Watchdog sticks probe into Capita's handling of 1.7 million member civil service pension scheme
Public Accounts Committee talks of 'broken promises' and 'chaos' as 'thousands' of retired folk miss out on money
The Public Accounts Committee (PAC), a Parliamentary spending watchdog, has launched an inquiry into the transition of the Civil Service Pension Scheme (CSPS) from MyCSP to Capita, following an investigation into the management of the £239 million contract. The move comes after members of CSPS reported difficulties accessing their pensions due to unrecognized login credentials on the portal Capita developed.
Capita had inherited 132,100 complex remediation cases from the previous system and had promised to rectify the issue by March, June 30, and March 2027, but failed to meet these deadlines. The government withheld £10 million from Capita due to the ongoing problems. Both the National Audit Office and the PAC are now investigating the failures, with the PAC stating that thousands of civil servants and their families have struggled to collect their pensions.
Sir Geoffrey Clifton-Brown, chair of the PAC, emphasized the repeated broken promises and the need for an inquiry to examine the performance of Capita and the Cabinet Office in overseeing the contract.
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