Seven Luck casino introduces 24-hour AI phone service in 4 languages

Grand Korea Leisure, a state-run casino operator, has launched a 24-hour AI telephone service at its Gangnam Coex branch. The automated support system is available in four languages - Korean, English, Chinese, and Japanese - to efficiently address customer inquiries. This marks the first implementation of such a system in the industry, with the primary goal of handling routine questions throughout the day and night.

When customers call the branch, they are greeted with an introductory message before they can pose their questions in either Korean or one of the three foreign languages. The AI system then responds using the same language chosen by the caller. The AI service provides information on the casino's location, operating hours, parking facilities, and admission requirements.

For calls that involve reservation checks or more detailed consultations, the system transfers the call to the relevant staff members. To develop the system's responses, GKL created a database of frequently asked questions during a trial operation from June to September, using common customer inquiries to train the AI.

The company built this AI telephone service to streamline customer interactions and enhance their overall experience.