How to get access to Sonos AI features, as company aims to avoid another app disaster
When Sonos tried a major app update two years ago, things did not go well. Much-loved features disappeared, older speakers experienced connection problems, and accessibility features were broken. That debacle saw the company’s CEO fired. The company is taking a much more cautious approach as it moves into the AI era with a Sonos 27voice update, enabling natural-language voice control via Hey…
Sonos learned a hard lesson two years ago when a major app update went terribly wrong. Many beloved features vanished, older speakers faced connection issues, and accessibility features were broken. This fiasco led to the CEO's dismissal. The company is now approaching the AI era with caution, rolling out the Sonos 27 voice update gradually.
This update will enable natural-language voice control with the "Hey Sonos" wake word. The Sonos team is testing the feature with a small group of users before its planned launch next year. The new features function similarly to Siri on HomePods, allowing users to make music-related commands and ask general knowledge questions in natural language.
However, access to the beta is currently limited to US customers, with a small number of approved testers. If accepted, users can start using the beta from Friday and follow the provided setup instructions.
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