Eight systems, one number: How DVI Group fixed the back office its pandemic boom broke

Four years ago, DVI Group's management team sat down for a routine meeting to review sales, finance, delivery, and customer service spreadsheets. Each spreadsheet carried a different number, causing shock and disbelief among the executives. The company, founded in 2002 and specializing in meeting-room technology for video calls, had grown rapidly during the pandemic.

In roughly three years, DVI expanded to 10 offices and 300 staff across Singapore, India, Indonesia, the Philippines, Japan, and China. However, this growth came at a cost; each office operated on its own terms, using different ERP systems.

The team evaluated various ERP solutions, ultimately choosing a system based on flexibility and regional acceptance. The primary challenge was consolidating operations and reconciling discrepancies across systems. A significant issue was inventory management, where each department maintained separate stock records. DVI addressed this by implementing a warehouse management module, which improved accuracy to 80% and addressed previous financial gaps.

The new system provided visibility into receivables and enabled better decision-making by showing which products and markets were performing. DVI also started using AI to monitor device health in client rooms, reducing the need for manual monitoring. Finance is testing in-house agents to improve customer communication regarding billing and payments. Overall, DVI's consolidation efforts resulted in improved accuracy, strategic decision-making, and cost savings.