Software update triggers HK parking meter outage
The Transport Department said a software update triggered a citywide malfunction of Hong Kong’s parking meter system on Tuesday. The department said preliminary investigations found that a software update in the morning caused a back-end software fault, which prevented the system from making a normal connection with the parking meters. It added that about 11,000 parking meters were affected…
A software update on Tuesday caused a citywide malfunction of Hong Kong's parking meter system. The Transport Department said preliminary investigations revealed that the update in the morning caused a back-end software fault, disrupting the connection between the system and the parking meters. Around 11,000 parking meters across the city were impacted.
The department instructed the operator to investigate the cause of the outage and submit a detailed report, noting there is no evidence of a cyberattack. The operator agreed to provide full refunds for all transactions between 8am and 12.15pm, aiming to finalize approvals within the week. The Transport Department received an alert at 8.20am from the operator about the malfunction, with payment functions suspended or meters displaying abnormal readings. The system returned to normal by 12.15pm.
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