PagerDuty debuts Paige AI agent with renamed PD Reliability Platform and PD Labs

PagerDuty introduced Paige, an artificial intelligence agent for site reliability engineering, alongside its renamed PD Reliability Platform and the launch of PD Labs. Paige, built on the company's flagship product, operates as a team member, handling incidents in low-risk scenarios without human intervention. It provides recommendations with evidence and confidence levels, allowing responders to focus on complex issues.

The launch addresses the growing issue of AI-generated production software breaking. CEO John DiLullo emphasized that AI should be used as a tool to keep systems running, citing model drift, token runaway, and leaked personal data as examples. Paige is integrated into the renamed platform, formerly known as PagerDuty Operations Cloud, providing operational context for incident commanders and team managers.

The new PD Reliability Platform Console allows users to monitor incidents, on-call rotations, and AI agents in one view. Customers can set Paige's permissions per team, enabling faster triage and automated action in well-understood scenarios. PagerDuty's SRE Agent joins escalation policies, and the platform offers a dedicated Slack or Microsoft Teams channel for incident resolution.

Canadian telecommunications company Telus integrated the platform into its internal incident tool, eliminating the need for manual documentation. Three experiments, including Topology for live service maps, Deep Investigation for simultaneous root-cause testing, and SRE Workbench for collaborative problem-solving, are in preview through PD Labs.

IT teams are seeking measurable results from AI investments, with better uptime and reduced incident response time being key benefits. Paige and the PD Reliability Platform are generally available, with a subscription fee based on operational scale.