Chipotle's COO says he looks for this problem-solving skill in future leaders
Problems arise in every workplace, but the employees who stand out are the ones who take initiative and find solutions.
Chipotle's chief operating officer, Jason Kidd, emphasizes problem-solving skills when considering potential leaders for promotion. Instead of merely reporting problems to superiors, Kidd advocates for workers to propose solutions. During his weekly visits to Chipotle restaurants and team dinners, Kidd evaluates employees based on four qualities: problem anticipation, ownership, solution-finding, and initiative.
By actively addressing issues and offering solutions, employees demonstrate leadership potential and willingness to assume greater responsibility, ultimately helping to ease their supervisors' workload.
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