Anwar urges LHDN to balance technology with human judgement in tax administration

Prime Minister Anwar Ibrahim urged the LHDN to balance technology with human judgment in tax administration. As of November 2, approximately 269,900 taxpayers submitted a total of 2.14 billion e-invoices. Anwar emphasized that e-invoices are intended to promote fairness, detect non-compliance, and ensure that everyone fulfills their tax responsibilities.

While technological advancements like AI and automation are crucial for strengthening tax administration, Anwar stressed that human values and wisdom must accompany technology, particularly when it comes to decisions involving people's rights and interests. He reminded that AI lacks moral values and cannot replace human conscience and judgment.

Anwar emphasized that technological progress should always be guided by human values to ensure that its benefits society. He stressed that honest workers should not pay taxes while those with greater financial resources conceal their income through complex business dealings. Anwar called for LHDN officers to be firm against deliberate tax evasion while exercising discretion towards taxpayers who need assistance.

He highlighted that 2027 may face challenges due to global economic uncertainties, such as conflicts, supply disruptions, and extreme weather conditions. To tackle these issues, the fifth Madani Budget 2027 is expected to mobilize RM510 billion in resources, including RM459.8 billion in federal government expenditure. Anwar appreciated the efforts of LHDN personnel and urged them to continue striving to master technology, improve efficiency, and uphold integrity in their responsibilities.

However, he reminded them never to forget the people who form the foundation of every policy and action taken. He stressed that they should carry out their duties with integrity, compassion, wisdom, and a deep appreciation for human values.