An Atlanta Recovery Center is Using AI To Connect With Vulnerable Patients
Advanced technology is helping this FQHC build rapport with patients—and help more of them.
Recovery Consultants of Atlanta, a Georgia nonprofit focused on primary care, behavioral health, medication-assisted treatment and infectious disease services, has embraced eClinicalWorks technology to streamline patient care. The organization, which operates both as a federally qualified health center and certified community behavioral health clinic, often serves vulnerable patients like those experiencing homelessness or returning from incarceration.
To better coordinate care, Recovery Consultants utilizes eClinicalWorks Prisma, a system that allows providers to access medical records from outside organizations, including homeless shelters. This helps fill gaps in patients' medical histories and enables clinicians to make more informed treatment decisions. The organization has also experimented with AI, using Sunoh.ai’s ambient documentation tool to generate clinical notes during community visits.
While the tool still requires clinician review, it has proven helpful in managing patient encounters. Digital check-in and consent capabilities in healow, eClinicalWorks’ patient-facing digital health platform, have also simplified mobile operations, reducing the time spent collecting signatures and demographic information. However, limited digital literacy among patients hinders widespread utilization of the patient portal. eClinicalWorks' recent conference unveiled version 12.04 of its electronic health record platform and new AI capabilities aimed at reducing administrative work and simplifying clinical workflows.
CEO Girish Navani predicts the technology could make practices 30 percent more efficient, a goal Recovery Consultants believes could be conservative. The redesigned interface, which promises to reduce clicks and pop-up windows, could particularly benefit clinicians who spend time completing forms after regular working hours. Jenkins believes that implementing such technological advancements will help her organization stay competitive and improve the patient-provider relationship.
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