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Safaricom introduces WhatsApp Fuliza balance checks through Zuri chatbot

Safaricom customers can now check their Fuliza balances through WhatsApp using the telecommunications company’s artificial intelligence chatbot, Zuri, in a move aimed at making it easier for users to…

  • Safaricom's Zuri chatbot enables Fuliza balance checks via WhatsApp.
  • Customers can access service through Safaricom's WhatsApp link or Facebook page.
  • Fuliza allows M-Pesa users to make purchases with insufficient funds.

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