Nigeria Immigration Service Orders Officers to Eliminate Delays in Service Delivery, Report Cyber Threats

Abuja, Nigeria - The Nigerian Immigration Service (NIS) has ordered officers to streamline operations and curtail delays in service delivery, while simultaneously reporting any potential cyber threats, according to a directive by the Comptroller General, Kemi Nanna Nandap. This instruction came during two significant events: the 2026 International Customer Service Week and the Service's own 2026 Cybersecurity Awareness Seminar.

At the Customer Service Week, held from October 28 to 30, Nandap emphasized the importance of professionalism, timely service delivery, prompt resolution of complaints, and respectful treatment of customers. She urged officers to fully embrace customer service as a daily operational norm, with integrity and customer satisfaction as key performance indicators.

Mrs. Ngozi Akinbodewa, Head of Operations at the Service Compact with all Nigerians (SERVICOM) unit in the Presidency, praised NIS for its evolving SERVICOM unit, noting that the annual event serves as a platform to acknowledge employees who excel in meeting customer needs.

Meanwhile, at the Cybersecurity Awareness Seminar, Nandap stressed that cybersecurity is a shared responsibility. She urged officers to stay vigilant, adhere to established security protocols, and promptly report any suspected threats. She also advocated for continuous capacity building, collaboration among institutions, and proactive measures to combat emerging cyber threats.

The seminar featured presentations from experts in various fields, including the Department of State Services, the United Nations Office on Drugs and Crime, the Nigeria Data Protection Commission, and the National Information Technology Development Agency, covering topics such as inter-agency collaboration for cybersecurity, combating cybercrime, data protection, and human risk management in the digital workplace.