How voice AI is transforming banking and insurance: Desible.ai founders on the business behind the technology

In this episode of the Prime Venture Partners Podcast, Gaurav Ranjan spoke with Desible.ai co-founders Uttam Tiwari and Omkar Raikar about the potential of voice AI in the Indian banking and insurance sectors. The founders discussed the challenges of transitioning from AI pilot projects to successful production deployments and why enterprise buying behavior is evolving.

They explained that the real opportunity in voice AI lies in automating workflows rather than just conversational interactions. To build a successful voice AI platform, Desible.ai has focused on insurance, where customer conversations are closely tied to various workflows such as renewals, persistency, claims, sales, and servicing.

The founders emphasized that building compliant infrastructure is crucial, as Indian information security reviews often involve around 450 questions related to data residency and compute infrastructure. Desible.ai has invested heavily in compliant infrastructure to ensure their voice agents can operate reliably within regulated enterprises.

The technical challenges of voice AI include managing interruptions, understanding multilingual conversations, retrieving information from enterprise systems, and maintaining context throughout the interaction. The economics of voice AI have changed rapidly, with per-minute pricing falling to approximately Rs 1.5–Rs 3, making it more competitive for startups.

Desible.ai is attempting to move beyond traditional pricing models by charging for workflow execution rather than treating each call as an isolated transaction.