EPFO launches WhatsApp service to check PF balance, passbook, last five transactions

Union Labour and Employment Minister Mansukh Mandaviya launched a series of user-friendly measures for EPFO subscribers on Sunday. These include a verified WhatsApp service that enables members to access their PF balance, transactions, and passbook, as well as guidance on the ELI scheme under PMVBRY. The service aims to make routine services available on a familiar mobile platform, reducing the need for EPFO office visits.

In another significant step, EPFO initiated automatic settlement of inoperative EPF accounts with balances up to Rs 1,000. Subscribers with Aadhaar-verified inoperative accounts will not need to file individual claims, benefiting around one lakh accounts amounting to Rs 5 crore. The EPFO manages a retirement corpus of nearly Rs 32 lakh crore.

Mandaviya emphasized that social security should be driven by human sensitivity and urged officials to address workers' concerns with compassion and respect. He called for worker-centric innovations and resilience in adapting to evolving times. Labour Secretary Chandra Bhushan Kumar highlighted that social protection and labour reforms should extend to the unorganised sector, up to the last mile. He stressed the importance of evolving processes to effectively address common man's problems in the digital age.