DoorDash's CEO: Don't be 'delusional' after just a few hundred AI agent orders
DoorDash CEO Tony Xu discusses AI agents like Meta's Muse, revealing low order numbers but plans for enhancing DoorDash's AI tools.
DoorDash CEO Tony Xu cautioned against delusions about artificial intelligence agents placing orders, stating that third-party agents have generated only several hundred orders to date. Despite this, DoorDash remains committed to developing its own AI tools for ordering. The company currently delivers 3.2 billion orders globally each year, with customers primarily using the app or website for their purchases.
Xu emphasized that while AI agents like Meta's Muse and Instinct can be useful for tasks like price tracking, they are not yet a significant part of how users make purchases. Some users prefer to use more secure payment options, such as single-use credit cards, to mitigate potential errors from AI agents. Despite the low volume of orders from third-party agents, DoorDash is testing its own AI features, such as a text-to-order tool and a chatbot called Ask DoorDash, which can generate orders from recipes or shopping lists.
Xu advised against fighting "gravity" in technology but warned against being "delusional" about the current state of AI ordering.
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