Son’s trip home from Canada cancelled but ‘flight refund denied’, father wins Rs 86,000

A father from Chandigarh was awarded Rs 86,000 after an online travel booking portal refused to refund his son's flight ticket from Canada to India due to personal emergencies. The consumer commission ruled that the travel booking portal and the airline were at fault for their deficient service. Initially, the portal informed the complainant that the refund process had started, but later, they denied the refund, claiming the tickets were non-refundable.

Despite repeated requests, the airline did not return the money. The commission ordered the portal and airline to refund the Rs 70,878 ticket amount and pay Rs 15,000 in compensation for mental anguish and harassment.