UK Shelly reseller warns payment data stolen after malware found on website
Customer says they received fraudulent charges on their card hours before company notified them
A UK-based retailer of Shelly smart home devices has alerted its clients that unauthorized software may have compromised their payment information after detecting the malware on its website. The retailer, Shelly Store UK, issued an email to customers, detailing the incident and steps taken to secure their data. However, they were unable to confirm if their personal data was accessed or copied.
The company stated that they have removed the identified malicious software, updated security measures, and implemented continuous monitoring. All customers who placed orders during a particular period are being notified. One affected customer reported a suspicious £221.28 transaction in Australia, made between October 12 and October 27, prompting a dispute with their card issuer.
Shelly Store UK has not yet responded to inquiries for additional information. The company has advised customers to contact their card provider, monitor transaction history for any irregularities, and avoid providing sensitive data. They also suggested resetting passwords as a precautionary measure. Shelly Store UK is an independent reseller of Shelly smart home products, distinct from the main Shelly company.
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