RTC should do more with Gamyam bus live-tracking app

The Telangana State Road Transport Corporation's (TGSRTC) Gamyam bus tracking app has received criticism for its limitations in live tracking, route information, and punctuality. Users such as Prithvi Raj, a student, have reported difficulties in tracking buses in real-time. TGSRTC has allocated ₹19.21 crore for the vehicle tracking and passenger information system, with a rate of ₹375 per bus per month.

The rollout initially covered 4,170 buses, extended to 9,320 vehicles by March. Experts suggest that route information should be updated promptly, with new routes informed to the vendor on the day of operations and removed if no longer operational. Distinct route codes are crucial, even when services are terminated or extended by one stop.

Additionally, users have called for the inclusion of features to assist passengers in planning journeys with transfers between buses. The current app does not support filtering by route direction when searching by route, leading to confusion for passengers.