LASCOPA takes action against Ikeja Electric, resolves 528 consumer complaints

The Lagos State Consumer Protection Agency (LASCOPA) has reached a resolution for 528 consumer complaints against Ikeja Electric Distribution Company (IKEDC), securing credit adjustments and refunds amounting to N26.24 million between January and September 2026. This marks a resolution rate of approximately 95%, with 28 complaints remaining unresolved.

LASCOPA's General Manager and CEO, Afolabi Solebo, affirmed the agency's dedication to fairness, accountability, transparency, and improved service delivery in Lagos State's electricity distribution sector. The agency facilitated credit adjustments and refunds totaling N26,243,758.75 for affected consumers, emphasizing the importance of regulatory intervention and mediation in resolving disputes and securing redress.

LASCOPA receives and analyzes complaints through both online and offline channels, encouraging affected consumers to submit supporting documents such as electricity bills, payment receipts, and other relevant evidence. The agency holds monthly stakeholders' parleys with Ikeja Electric officials and affected consumers to discuss grievances and reach mutually acceptable agreements, emphasizing the importance of prompt reporting of billing disputes and other service-related grievances.