GovTech Malaysia aims to make public services simpler
KUALA LUMPUR: GovTech Malaysia, a whole-of-government initiative led by the Digital Ministry, aims to make public services simpler and faster by connecting digital systems and redesigning services around people’s needs.
GovTech Malaysia, a government-wide initiative under the Digital Ministry, aims to simplify and streamline public services by integrating digital systems and prioritizing citizen needs. Dr Jayaprakash Murulitharan, senior manager at GovTech Malaysia Change Management Office, emphasized that the initiative goes beyond merely digitizing existing services; it seeks to transform how the government operates.
The goal is to eliminate the need for citizens to understand the government's organizational structure to access services, by making the experience seamless and user-friendly. To achieve this, GovTech Malaysia is developing six key initiatives that aim to improve coordination, reduce duplication, and enable agencies to share digital capabilities.
These initiatives include GovSuiteDMS for document management, MyGov Apps for a unified government service application, MyPersona for proactive service delivery through data sharing, Tanya Kerajaan for AI-powered public enquiries, MyAppointment for scheduling government appointments, and GovSuiteCMS for standardized website development.
By interlinking existing systems and establishing shared infrastructure, the initiative aims to create a connected government ecosystem that is more efficient and cost-effective, while safeguarding personal data through secure sharing practices and data governance.
Brief written by urgent.news from New Straits Times's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
