Apple Alerts Stores to iPhone Duo's Display Cracking Issue
In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors , Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue. If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures. While…
Apple has instructed its stores and authorized service providers to diagnose and resolve an issue involving iPhone Duo units with cracking inner displays, according to a memo obtained by MacRumors. Technicians are instructed to inspect the device and repair or replace it according to standard procedures if a customer reports the problem.
Apple confirmed that the issue impacts a small number of iPhone Duo units, consistent with a public statement released on Monday. The company stated that most iPhone Duo units are not affected, and the affected devices appear to experience the defect quickly after usage. Apple did not recall the iPhone Duo and has not launched a public repair program for the issue on its website. iFixit's teardown of the device suggested that the issue may be caused by a defective hinge, although Apple has not commented on the root cause of the problem.
Written by urgent.news from MacRumors's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
