Walmart and Home Depot Set the Rules for AI Shoppers
An artificial intelligence (AI) agent can now put groceries in a cart and pay for them, and the retailer on the other end decides whether the agent gets in, what it can see and who pays when the order is wrong. Walmart introduced three tools on Oct. 21: Agent Profiles that give each agent its […] The post Walmart and Home Depot Set the Rules for AI Shoppers appeared first on PYMNTS.com .
Home Depot's Chief Information Officer, Angie Brown, discussed the company's perspective on AI agents, cybersecurity, and Anthropic's Project Glasswing. Brown said the retailer wants to support AI agents capable of searching and purchasing products on a customer's behalf, but first, Home Depot needs to ensure that the agent is not a bot and that it truly represents the user.
This concept is being explored through Muse, an AI agent developed by Meta, which has faced challenges in obtaining proper identification to access various retailers' platforms. Home Depot is open to integrating AI agents but wants to maintain connections with its loyal customers, such as contractors and remodelers who use the Pro Rewards platform for discounts.
The company is also actively collaborating with Meta to determine how Muse should introduce itself to websites. Additionally, Home Depot is participating in Project Glasswing, an initiative led by Anthropic that provides select companies access to the company's Claude Mythos Preview AI model for enhancing software security. While Home Depot did not receive access to the project's initial cohort, the company has expressed interest in securing its critical software using AI models.
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