MTN Has Debunked Claim of Subscribers’ Data Depletion, Says Akpatason

Hon. Peter Akpatason, a member of the House of Representatives representing the Akoko-Edo federal constituency of Edo State, has clarified that the widespread belief among Nigerians that they experience data depletion is a misconception. MTN Nigeria has demonstrated that subscribers actually consume every data they purchase. During the "Data on Trial" event organized by MTN Nigeria in Abuja, Akpatason explained that many people had misconceptions about data getting eroded when they did not use it, but they had missed protective measures for such data, resulting in its use.

Akpatason emphasized that the event provided an opportunity for people to understand how their data is managed and the measures they should take to avoid exposing it to poor management, which might lead to data loss. He also addressed the misconception that data is priced higher in Nigeria compared to other African countries and the world, concluding that that is not the case.

MTN Nigeria's CEO, Karl Toriola, in his opening remarks, acknowledged the discomfort customers experienced due to the perception of disappearing data and how their data is consumed. He praised the "Data on Trial" event team for their courage in standing up to be interrogated, vulnerable, and to listen to customers. Toriola emphasized that the process aimed to build trust, knowledge, and transparency about the telecommunications industry's workings and the critical services provided to consumers.

General Manager of Network Performance and Quality Assurance, MTN Nigeria, Michael Ndukwe, and other team members explained that factors like phone model, resolution, usage of apps such as X and TikTok, and location contribute to high or low data consumption.