Lost Rs 38k to fraud in 2019, Bank of Baroda told to refund and pay Rs 15k compensation
West Delhi consumer commission found Bank of Baroda guilty of deficiency in service for unauthorized transactions. The commission specified that the bank did not provide necessary evidence to establish customer responsibility. Arun Kumar reported four unauthorized withdrawals totaling Rs 38,649 from his bank account in July 2019. The bank was directed to refund this amount along with additional…
The West Delhi district consumer commission has ruled that Bank of Baroda is at fault for not addressing unauthorized transactions totaling Rs 38,649 from a customer's account. The commission ordered the bank to return the stolen money and pay Rs 15,000 in compensation. The case centered around four transactions through Paytm, totalling Rs 38,649, which occurred without the customer's consent.
The customer, Arun Kumar, lodged a police complaint on July 16, 2019, but the bank did not respond, despite being served notice. Paytm argued it was not responsible for the withdrawals, stating the money was debited directly from Kumar's account. The commission found that the bank failed to produce investigation records and establish who received the withdrawn funds.
It concluded that the bank was deficient in service, absolved Paytm, and ordered the bank to comply with the order within 30 days.
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