Detective agency ‘fails to verify’ groom’s background, Haryana man wins Rs 63,000

A Haryana man who hired a detective agency to conduct a pre-marital background check on a prospective groom has been awarded Rs 63,000 by the Yamuna Nagar District Consumer Disputes Redressal Commission. The agency allegedly failed to provide satisfactory findings, leading the commission to order the agency to refund the Rs 12,000 advance paid by the complainant and pay Rs 51,000 in compensation and costs.

The complaint alleged that the agency shared a photograph of the groom's family home, which turned out to be from an OLX property listing in Uttar Pradesh, as evidence. The agency also threatened legal action against the complainant when he confronted them about the agency's lack of satisfactory service. The commission found that the agency had committed negligence and deficiency in service by not providing the promised investigation findings and not properly assisting the complainant.