Sparebank 1 legger ned felles kundesenter

Sparebank 1 Utvikling, a subsidiary of Sparebank 1, has decided to discontinue its shared customer service center, according to a press release. The reason behind this decision is the decreasing number of customer service inquiries being handled digitally, which has led to a reduced flow of traffic to Sparebank 1's customer service center in Stavanger.

This center employs 113 people. Upon the news, all employees will lose their jobs, as confirmed by E24. Hanne Karoline Kræmer, the CEO of SpareBank 1 Utvikling, described this decision as demanding, as it affects many people. She stated that the needs and requirements of the service have changed. The shared customer service center outsources work to the bank's local customer service centers, especially on evenings and weekends.

The employees have been informed about the decision and will be followed up throughout the further process, as per the bank. The operation of the customer service center will continue as usual until January 1, 2027. After that, there will be a transition period until March 1, 2027, during which the inquiries will gradually be transferred to the banks.

Kræmer emphasized that the most important thing now is to handle the discontinuation in a responsible, orderly, and respectful manner, ensuring proper information and follow-up for the affected employees. The formal procedures will be carried out in dialogue with trusted parties, HR, and leaders, she said. Sparebank 1 Alliancen has around 7,500 employees, of which approximately 1,200 are related to Sparebank 1 Group, Sparebank Utvikling, and their subsidiaries.