Earnings call transcript: ServiceNow Q3 2026 revenue beats, shares sink after hours

On Wednesday, ServiceNow announced its Q3 2026 earnings, announcing a revenue of $4.11 billion, exceeding Wall Street's forecast. Adjusted earnings per share (EPS) came in at $1.00, slightly below the expected $1.02. The company's stock, however, plunged after hours, falling 17.11% to $124.45, as investors focused on the earnings miss and management's guidance explanation.

ServiceNow highlighted strong subscription revenue, with $3.988 billion rising 20.5% in constant currency. The company's renewal rate stood at 98%, described as "best in class," and the current remaining performance obligation (cRPO) increased 21% to $13.65 billion in constant currency. Notably, AI monetization accelerated, with AI net new Annual Contract Value (ACV) growing 65% year-over-year.

Large enterprise deals and broader platform adoption were also on the rise. The results revealed a deeper shift toward AI-driven products, with AI net new ACV up 65% and year-to-date agentic AI consumption in production increasing 13 times. Despite the positive financials, the stock's sharp decline following the report indicated that some investors were seeking more aggressive earnings growth or clearer near-term acceleration.