What Is a Dunning Letter?
The three classic stages (friendly reminder, firmer notice, final notice) and how they map to dunning emails after a failed Stripe subscription charge. Originally published on the RetryFix blog . A dunning letter is a formal written reminder that a payment is overdue. It names what is unpaid, asks the customer to pay or to fix the method, and says what happens if they do not. On a Stripe…
A dunning letter is a formal written reminder sent when a payment is overdue. It specifies what is unpaid, requests the customer to pay or update their payment method, and outlines the consequences if the issue remains unresolved. In the context of a Stripe subscription, this letter is typically conveyed through a dunning email.
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