Safaricom says M-PESA generated Sh478bn in social value

NAIROBI, Kenya – According to Safaricom's latest sustainability report, mobile money platform M-PESA generated an estimated Sh478.1 billion in social value during the year ending March 2026. This represents a 10 percent increase from the previous year, as 57.8 percent of transactions on the platform were carried out without any charges. In total, Safaricom created a value of Sh1.25 trillion for Kenyan society during this period.

The report also highlights that Safaricom's broader business ecosystem supported more than 1.4 million jobs, including roles for M-PESA agents, suppliers, and dealers. The company successfully connected 739,000 homes to fixed internet and provided 8,200 households with access to its Sh800 monthly internet package. Additionally, Safaricom and the M-PESA Foundation reached 4.4 million people through initiatives addressing healthcare, education, water access, and economic empowerment.

On environmental matters, Safaricom reported that over 2,000 network sites were powered by solar energy, marking a growth from 1,432 a year earlier. However, the company's workforce comprised only 4 percent of people with disabilities, falling short of its 5 percent target. Safaricom's sustainability report assesses the company's estimated social and environmental impact, alongside potential risks such as climate change and cybersecurity.