Google Cloud’s Gemini voice AI wants to do more than just talk
What if AI could do more than answer the phone? At TechSparks 2026, Google Cloud’s Naren Kachroo showed Gemini voice AI handling bookings, sales negotiations and multilingual conversations.
Google Cloud's Gemini voice AI is evolving beyond simple conversation to performing tasks for businesses. During a presentation at TechSparks 2026, Naren Kachroo, Head of AI Go-to-Market at Google Cloud, showcased how Gemini's voice AI can assist with customer conversations, restaurant reservations and sales negotiations, moving from asking questions to taking action.
The demonstration featured an AI assistant booking a table for eight at a restaurant, answering questions about bringing a birthday cake, selecting a dish from an image, discussing vegetarian options and switching between languages during the conversation. Another demonstration involved a fictional safety equipment company with 500 helmets in inventory.
The AI voice agent found a suitable lead, contacted the customer, negotiated a price above Rs 400 per helmet, and handled objections in Hindi while maintaining context. Kachroo emphasized the importance of voice AI in India, where people speak multiple languages and may be less comfortable with digital interfaces. He highlighted Google's work on Indian languages, accents and cultural nuances, and cited an Indian company building voice assistants that can handle calls on users' behalf.
Kachroo stressed that the ultimate goal is to build voice AI systems that understand context, manage interruptions and carry out tasks as instructed, not just to hold a conversation.
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