Apple Acknowledges iPhone Duo Display Issues Just Four Days After Launch, Offering Replacements
Apple has acknowledged display issues affecting a small number of units of its first foldable smartphone, the iPhone Duo, and announced plans to replace affected devices. The response comes just four days after the product's Oct. 23 launch, following reports from users in South Korea and overseas of
Apple has confirmed that a limited number of the company's newly launched foldable smartphone, the iPhone Duo, are experiencing display issues, just four days after its official Oct. 23 release. The problem, identified as "Crack Gate," involves cracks appearing along the center of the display. Users in South Korea and elsewhere have reported seeing their screens malfunction within hours of unboxing, with some hearing a snapping sound near the hinge before experiencing issues.
Apple has urged affected customers to contact AppleCare for a replacement, emphasizing that most devices are not impacted and the symptoms usually appear during early usage. The company has not disclosed the exact cause of the damage but has pointed to questions surrounding the hinge assembly design, with some theories suggesting that pressure concentration on the fold may be the culprit.
South Korean component maker Fine M-Tec, which supplies the iPhone Duo's hinge, has denied any defect in its components and is considering legal action against those who blame its parts without evidence. Despite Apple's replacement offer, some South Korean customers have reported delays in receiving replacements or being directed to seek refunds and order new units, indicating ongoing consumer inconvenience.
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