TuJu’s glitches to be fixed within 2 weeks, says provider

Malaysian Highway Authority and Prosignal Consortium Sdn Bhd, the joint operators of the TuJu navigation app, have committed to resolving technical glitches within two weeks, according to the app's provider. The company's technical team is actively working to restore and enhance the app's navigation functions, following complaints from users over the past few days.

Prosignal has apologized for the disruptions and pledged to complete the restoration and improvement process by November 6. The provider stated that their primary objective is to ensure the navigation functions operate stably and efficiently, meeting users' travel needs. They added that users can still utilize the app's other functions without issue.

The government instructed both the company and the Malaysian Highway Authority to provide detailed explanations of the issues, their root causes, the app's current performance, and the corrective measures being implemented. The government's statement highlights that chief secretary Shamsul Azri Abu Bakar will chair a meeting with secretaries-general from various ministries to review the explanations and an improvement plan with clear targets and timelines.

Yesterday, the Malaysian Highway Authority also apologized for the disruptions, vowing to collaborate with Prosignal to identify the root causes, restore system stability, and enhance the app's capacity to accommodate more users. They also expressed their commitment to considering feedback regarding navigation features, route information accuracy, and the overall user experience.