Rs 61,000 card payment ‘not credited’, man wins Rs 1 lakh payout from bank, fintech app

An Andhra Pradesh consumer commission recently ruled that a fintech app and a bank are responsible for failing to credit a man's credit card bill, ordering them to pay Rs 1 lakh in compensation. The man paid his nearly Rs 61,000 credit card bill using the app on July 8, 2024, but the money never appeared in his account. The commission held that merely obeying general terms and conditions does not prove the man made an error.

They directed the bank and app to refund Rs 60,911 and pay double the penalty amount, as well as providing Rs 30,000 for mental anguish, Rs 10,000 for litigation costs, and Rs 10,000 for legal fees. The commission noted the failure of both parties to properly investigate and resolve the transaction, causing the man unnecessary inconvenience.