Rogers plans to charge extra for bill payments with a credit card
Rogers says it will begin charging most customers across Canada a 1.6 per cent processing fee next year for bill payments made using a credit card.
Rogers, a major telecommunications company in Canada, has announced plans to begin charging most customers an additional 1.6 per cent processing fee starting January 17, 2027, for bill payments made using a credit card. This change does not apply in Quebec. The fee is a response to the rising costs of credit card processing, which have increased nearly 40 per cent since 2020, amounting to about $150 million annually for Rogers.
The company stated that charging a fee for credit card bill payments is increasingly common across various sectors. However, Rogers is actively seeking alternatives to cover this loss following the CRTC's ban on charging customers for cancelling or changing internet and cellphone plans in March. While other payment methods like debit cards or direct debits from bank accounts are still allowed, Rogers advises customers to avoid the extra fee by choosing these methods.
Rogers' CEO, Glenn Brandt, attributed the revenue decline in the mobile division to the CRTC's fee ban, which he claims has had the largest impact.
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