Rail Jan Samvaad on CR- Passenger grievances and suggestions received during interaction

The Rail Jan Samvaad campaign, a nationwide initiative by Indian Railways, organized interactive sessions with Central Railway passengers at Chhatrapati Shivaji Maharaj Terminus on October 22, 2026. The event, led by Rajeev Shrivastava, General Manager of Central Railway, and Smt. Nivedita Shukla Verma, Secretary of DARPG, aimed to gather passenger feedback, improve railway services, and strengthen citizen engagement.

During the session, passengers expressed grievances and suggestions, including complaints about late train arrivals, increased rush in suburban trains, difficulties faced by women, elderly, and children, unauthorized travel in Divyangjan coaches, vendor issues, lack of cool drinking water, and unavailability of reserved tickets on Mail & Express trains during peak seasons.

In response, Hiresh Mina, Divisional Railway Manager of Mumbai division, assured Central Railway was running 1,820 suburban services daily and upgrading trains to 15 coaches. Festival Special trains were also introduced to manage increased passenger traffic during festive seasons.

Passengers acknowledged positive changes in the railway system, such as cleanliness, improved amenities, helpline numbers, and helpful staff. Feedback forms were distributed to collect more responses. Smt. Nivedita Shukla Verma emphasized the role of the youth in fostering social change and urged young citizens to participate in addressing railway issues.

The event also featured a Nukkad Natak, a street play by Central Railway Cultural Association artists, on the theme "Badalti Rail-Naye Bharat ki Pehchaan" (Changing Rail- New Face of New India). Similar programs were held at other Central Railway stations. Feedback was categorized into Short-Term (immediate or short-term resolution), Mid-Term (coordinated action, planning, and implementation), and Long-Term (policy changes, strategic planning, and higher authority approval).

Central Railway has been contributing to cleanliness initiatives like Swachhata Hi Seva and Swachhata Pakhwada. The Rail Jan Samvaad event is part of the Special Campaign for Disposal of Pending Matters (SCDPM-6), running from October 2 to 31, 2026, across all Zonal Railways and Railway Units. The campaign aims to improve citizen engagement, address concerns, and promote continuous dialogue between passengers and railway management.