Airbnb scraps guest checkout chores such as cleaning

Airbnb has announced it will stop requiring guests to complete certain tasks during their stay, such as cleaning and tidying up. Under the new rules, hosts are only permitted to make reasonable requests of guests, and should avoid asking for significant effort or time-consuming tasks. These chores have been a point of contention for guests, particularly when they are also charged cleaning fees, creating confusion between the two parties.

Guests typically want a simple checkout process, free from unexpected tasks. The platform aims to improve the guest experience by avoiding chores that would typically be handled by a cleaner, as this can negatively impact their stay and reviews. However, guests can still be asked to leave dirty dishes in the sink, gather used towels, and separate trash and recyclables.

Hosts can also require guests to limit shower time due to water restrictions or use animal-proof containers in areas where bears are active. Hosts will no longer be allowed to ban guests from using amenities listed in the property description or fine guests for damages. Instead, they must seek compensation for any damage through the insurance provided by the platform. These changes will apply to bookings starting November 20.