T-Mobile broke its price guarantee, but you might actually get some cash back
Impacted subscribers can get up to $250 credits
New York Attorney General Letitia James revealed that T-Mobile's "Price Guarantee Plans" were deceptive and broken. The settlement could reimburse impacted customers with up to $38 million in total value. Between 2017 and 2019, T-Mobile advertised these plans with a lifetime price guarantee. However, in mid-2024, the carrier unexpectedly increased rates by $5 per line for subscribers on these plans.
New York alone had 252,957 affected accounts. Attorney General James stated that T-Mobile misled New Yorkers with misleading offers, promising not to raise prices, which they did a few years later. Affected customers will receive reimbursements and credits, including a $25 credit for legacy T-Mobile One 4G plans. They can also get a $250 5G smartphone for free or claim a $150 credit for devices over $250.
The resolution also imposes a rate freeze on these plans until 2029. T-Mobile must pay $38,000 to the state of New York. The settlement only benefits New York subscribers, so those who signed up elsewhere won't receive direct relief.
Written by urgent.news from Android Police's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
