LLM, PCSB apologise for Tuju disruption, say actively restoring and upgrading app after user complaints

KUALA LUMPUR, Oct 22 — The Malaysian Highway Authority (LLM) is actively addressing issues with the Tuju navigation app following a surge in user activity that led to technical disruptions, the agency announced today. In a statement, LLM expressed regret for the difficulties users faced when utilizing the application. The agency revealed that it is currently collaborating with Tuju's provider, Prosignal Consortium Sdn Bhd (PCSB), to determine the cause of the disruptions, restore system stability, and expand the app's capacity to accommodate the increasing number of users.

LLM made this announcement after receiving significant public feedback regarding technical glitches with the app, which began after Prime Minister Datuk Seri Anwar Ibrahim's suggestion to explore the use of the local navigation application. In addition to system stability, LLM stated that it is also addressing concerns about navigation functions, route accuracy, and the overall user experience.

"Improvements will continue to be made to ensure Tuju provides more stable, accurate, and user-friendly services," the agency said, according to Bernama. LLM emphasized the importance of earning public trust through dependable service quality, noting that its efforts to bolster Tuju will encompass improving navigation functions, data accuracy, and the application's ability to meet user requirements.

Tuju was launched on November 26, 2025, as a highway navigation app developed by PCSB in partnership with LLM. The app offers features like traffic updates and emergency assistance to aid users during highway journeys. LLM also highlighted its commitment to strengthening cybersecurity and national digital sovereignty by continuing to work with the Ministry of Works (KKR), the National Cyber Security Agency (NACSA), and other relevant entities to enhance the local navigation ecosystem, including security and data governance aspects.

Users seeking assistance or feedback on the application can contact the provider at feedback@prosignalconsortium.my.