Ghana Water rewards prompt-paying customers as complaints over unreliable supply persist
Ghana Water Limited’s Accra East Region is rewarding customers who consistently pay their water bills on time, even as some beneficiaries raise concerns about unreliable supply. The initiative, organised as part of Customer Service Month, involves visits to selected domestic, commercial and industrial customers who are being presented with customised gifts in recognition of their prompt payments.…
Ghana Water Limited's Accra East Region is rewarding customers for prompt bill payments as part of Customer Service Month, despite ongoing complaints about unreliable water supply. The initiative, which includes gifts for domestic, commercial, and industrial customers, aims to encourage payment discipline and generate revenue to address operational challenges.
Richard Appiah Otto, Chief Manager of the Accra East Region, highlighted the difficulties in collecting timely payments and the impact of illegal connections on the company's operations. However, some beneficiaries, such as William Ablorh Adjei from Labadi, have expressed dissatisfaction with the water supply, despite their regular payments.
Ernestina Sowah emphasized the importance of paying for water services, describing it as a civic responsibility. The reward programme will continue, but the company has warned customers with outstanding bills to settle their debts or face disconnection.
Brief written by urgent.news from MyJoyOnline Ghana's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
