Facial laser session leaves woman with burns; consumer panel orders Rs 1.11 lakh payout
In an alarming incident at Berkowits Hair & Skin Clinic in Bengaluru, a woman suffered severe second-degree burns during a laser hair removal treatment. Despite her intense pain, the technician minimized her discomfort, labeling it as normal. Subsequent medical examinations validated her injuries. The district consumer commission held the clinic accountable for inadequate service and mandated…
In a recent case heard by the Bengaluru district consumer commission, a consumer has been awarded a compensation of Rs 1.11 lakh by the commission after suffering facial burns during a laser hair removal procedure at a beauty clinic. The commission's order, passed on September 30, 2026, directed the clinic to pay damages, refund the procedure fee, and cover litigation costs.
The incident occurred on April 22, 2026, when the consumer, Anitha, visited the Berkowits Hair & Skin Clinic in Bengaluru for the treatment. She initially paid Rs 1,100 for the procedure and expressed discomfort during the treatment. Despite her concerns, the technician continued with the session. Anitha subsequently suffered severe burns and inflammation on her lip and chin, leading to a painful wound and a second-degree burn.
She sought treatment from other clinic branches and filed a legal notice for compensation. The clinic denied liability initially but was later held responsible by the consumer commission for deficiency in service and unfair trade practice. The commission ordered the clinic to refund Rs 1,100 with interest, pay Rs 1 lakh for skin damage and mental anguish, and Rs 10,000 for litigation costs.
The clinic had 45 days to comply with the order. The total fixed payout, excluding interest, amounts to Rs 1.11 lakh.
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