EU regulators open investigation into Booking.com’s fraud response

The European Commission has launched an investigation into online travel service provider Booking.com, examining whether the company's efforts to tackle phishing scams and fraudulent listings are adequate. The inquiry, which is being carried out in accordance with the Digital Services Act (DSA), will focus on fraudulent and non-compliant listings, phishing scams that exploit reservation and guest data, and paid-for boosted listings that are not clearly identified as advertisements.

The investigation will be conducted "in-depth" and as a "matter of priority," with the Commission continuing to gather data and seek additional information as needed. If necessary, the Commission can impose interim measures and non-compliance-based decisions, or accept commitments offered by Booking.com to resolve the issues. The Digital Services Act is designed to create a digital environment that respects citizen and consumer rights, requiring businesses to take various steps to verify vendors, be transparent about advertisements, prevent deceptive design tactics, and provide a usable system for flagging illegal content.

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